My Nordstrom Experience

I recently visited my local Nordstrom store. My visit had a singular purpose- I needed to replace my Bobbi Brown Chocolate Shimmer gel liner. It’s a beautiful chocolate brown with subtle shades of gold and my go-to liner for everyday use.

A visiting Bobbi Brown make-up artist got the product for me and asked Megan Dugan, a Nordstrom associate at the Nars counter, to check me out. Megan asked if I was familiar with Nars. My experience began...

For the next hour, Megan introduced me to products in the Nars line as she shared her personal make-up tips and tricks and some of her favorite products. Megan is a beautiful young woman with a warm engaging personality. Her passion for her craft is evident and it’s infectious. I didn’t feel pressured to buy things that I really didn’t want or need. I felt as if I was on a relaxing fun adventure in makeup.

I left the store with my face beat to perfection, a Nordstrom bag that contained Nars shadows, eyeliners, a gorgeous nude Nars lipgloss, samples of Nars tinted moisturizer, an Estee Lauder mascara and a Clarissonic. I love my products and don’t regret a single purchase. I had a wonderful experience.

Weeks later, I learned that Megan has been promoted to the position of Beauty Stylist at Nordstrom. She no longer represents a specific line. Her role is to listen to customers and help them find products that suit their needs without bias. It’s the perfect position for Megan. Nordstrom has always been miles ahead of other retailers in delivering high-level customer service. Nordstrom understands that customer service simply means going a step beyond delivering a product or service and delivering an experience.

Our goal is to provide an experience when you visit our site. We’ve taken great care to make it interesting and informative. We provide a detailed description of each piece of jewelry, our blog supplies relevant information on a variety of topics and we post pictures on Instagram, Facebook and Twitter to give you ideas for wearing our jewelry. We hope that you’ll leave with a jewelry purchase, having had a wonderful experience and we don’t want you to regret a single purchase!

To make an appointment with Megan Dugan contact her at:

Nordstrom | Saint Louis Galleria
1453 St. Louis Galleria
St. Louis MO 63117